Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
What materials are used in Songmont bags?
We use premium, full-grain leathers sourced from top-tier tanneries. Our hardware is custom-designed and electroplated for long-lasting durability and a refined finish.
How long does international shipping take?
Standard international shipping typically takes 7-12 business days. Express options are available at checkout for faster delivery within 3-5 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I care for my leather bag?
To maintain the leather's beauty, avoid prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to wipe away dust and store it in the provided dust bag when not in use.
Do you offer a warranty on your products?
Yes, all Songmont products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
Are duties and taxes included in the price?
For most countries, duties and taxes are calculated at checkout. If they are not included, you may be responsible for paying import fees upon the package's arrival in your country.