Returns & Exchanges
At Songmont, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return window for products in their original, unused condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Item
Carefully place the item in its original dust bag and box, ensuring all protective packaging and authenticity cards are included to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves the returned item, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing